On The Spot® Systems is a mobile data collection provider that offers our real-time business intelligence platform to enable businesses to gather customer insights, deliver service feedback, or easily complete field data collection needs wherever and whenever it is required.

Survey On The Spot® enables service focused organizations to capture in-the-moment customer and employee feedback cost effectively. Utilizing iPhone, iPad, iPod touch, and smartphone technology for mobile surveys, our platform delivers on-site insights including photos and text commentary, without the need for an app. The system also features custom branding, instant service alerts, automated reporting, and seamless links to third party loyalty and email providers, which dramatically increases opt-in subscribers.

Gathering feedback is hard.  Whether it involves members of your team completing forms that have to be transcribed at the end of the day, or whether you are asking customers to fill out a comment card or go home to the web to take a survey, business owners frequently receive inadequate feedback. It frequently comes in too late to be of use, or worse, doesn’t come in at all.  Survey On The Spot® not only delivers data trends to evaluate your business over time, it is a real-time business management tool.  Data is compiled and delivered in seconds, allowing you and your team to take immediate action.  Managers also gain far more comprehensive on-site insights® from customers or employees while they are on the spot. 

Learn more at http://www.onthespotsystems.com

On The Spot Systems was founded in 2009 by Ken Kimmel and Geoff Palmer near Boston, MA. You can learn more about the founders here, and more about how to sign up for Survey On The spot here. If you have specific questions about Survey On The Spot you can search our FAQ page or get in touch with us here.