On The Spot® Systems develops mobile data collection systems with a real-time business intelligence platform to enable businesses to gather customer insights, service feedback, and achieve field data collection needs wherever and whenever it is required.

Survey On The Spot® enables service focused organizations to capture in-the-moment customer and employee feedback cost effectively. Utilizing iPhone, iPad, iPod touch, and smartphone technology, our surveys provide on-site insights including photos and text commentary. The system also features service alerts, digital coupons and rewards, and automated data reporting via the web. 

Business owners frequently receive inadequate customer feedback, and most feedback is received weeks after the customer was served. This means that traditional paper surveys provide very little use to managers, and don't help managers immediately improve customer service or fix problems that may be happening in real time. With Survey On The Spot, managers learn how well they are serving customers and can receive instant alerts if a customer has had an unfavorable experience. Managers gain far more comprehensive on-site insights® from customers while they are on the spot, as well as increase opt-in subscribers to mailing lists to build a stronger relationship with customers.

On The Spot Systems was founded in 2009 by Ken Kimmel and Geoff Palmer near Boston, MA. You can learn more about the founders here, and more about how to sign up for Survey On The spot here. If you have specific questions about Survey On The Spot you can search our FAQ page or get in touch with us here.