Overview
Survey On The Spot enables managers to get immediate feedback from customers or employees to gain insights into how well your business is operating as well as instant management alerts based on specific survey responses.
Survey On The Spot can help you build relationships with your customers by collecting email addresses and helps you to better target promotions and other news to the right customers.
The Survey On The Spot system delivers mobile surveys that have your own logo and questions you can edit whenever you want, and your employees or customers can access the surveys at any time via a smartphone, ipod touch, ipad, or online. Through our secure portal, we provide thorough reporting and analytics tools as well as mass-email integration with Constant Contact, Fishbowl and others.
Survey On The Spot works for any consumer-focused service business or organization as well as any company interested in collecting immediate insights from people on-the-go.
HOW IT WORKS
THE PROBLEM
- Business owners frequently receive inadequate consumer feedback
- Most survey feedback is read weeks after the customer was there
- Customers who have an unfavorable experience aren't able to be helped in time
- Analyzing data from paper surveys is tedious, time consuming and costly
- Traditional paper surveys have extremely low participation rates
- The level of detail and accuracy often makes the feedback irrelevant
THE SOLUTION
- Instant customer feedback from easy-to-use mobile surveys
- Insights are delivered to management immediately
- Collect email addresses and have much higher survey participation rates
- Data is automatically stored and can be analyzed online
- Capture dynamic insights including photos from customers online
- Improve rankings on review sites by helping unsatisfied customers before they leave
SERVICE AND SATISFACTION INSIGHTS, ON-SITE
- Survey completed on-site and results delivered in real-time
- Information is more accurate and relevant
- Improve service performance day to day based on results
- Easy to use and easy to edit surveys
- Elevated consumer participation & dialogue
- 'Service Alerts' sent to management to resolve service issues on-site
- Instant resolution allows for more effective customer recovery
- Photos provide additional customer insight
- Real-time reactions from consumers
- GPS location sends customers to your survey
- Limits fraud and validates time and date
REWARD SYSTEM DRIVES PARTICIPATION & VISITS
- Increased likelihood of survey participation
- Reward wallet allows customers to gain points or discounts
- Increased interaction prompts future visits and sales
- Reward wallet shows value and expiration
- Rewards create increased consumer urgency
- Reward time-stamps redemption which limits coupon fraud
SYSTEM FEATURES
- Includes web surveys as an option in addition to the mobile app
- Survey and reporting module can be added to existing iPhone Apps
- iPhone and mobile web can be added to existing web survey systems
- Surveys can be given on in-house devices or the customers' own devices
- Multiple surveys can be given to consumers simultaneously
