What's New?   

Customer insight refers to the information collection and usage process that enables businesses to acquire, develop and keep their customers. The importance of customer insight keeps augmenting with increasing competition in the business world.

All types of businesses ranging from restaurants to event management companies use Survey On The Spot as an effective tool for gaining this much needed customer insight. We continuously make efforts to evolve its capabilities according to users’ needs.

Survey On The Spot’s Enterprise account now comes with the added ability to have reports delivered to the manager of the account based on a chosen schedule. This feature cuts the time spent on accessing survey results significantly. As a result, ‘real time data collection’ comes straight to a manager or business owner’s inbox so that he or she can address any lapses in service in a timely manner. Once the feature is activated, users receive the report summary as a PDF attachment and can opt for either daily, weekly or monthly emails.

Users can now take advantage of our survey testing feature. Every time a new survey is created, users can run through it on either the web or the iPhone. This feature simply takes advantage of unique code assignments for each survey and provides these codes at the click of a blue ‘test’ button next to every survey in the survey list. This significantly reduces time needed for survey testing and improvement.

Survey On The Spot made these recent changes in addition to other improvements like a complete help section and video tutorial series to help first time users. Another creative and utility driven past improvement is a fully functional branding designer that lets users customize the look of a survey according to their business’ colors and logos.

Our job is to help you engage your customers better so that they become proactive participants in developing and furthering your business. It is important to see customers as the most essential building blocks for generating any kind of business improvement plan. Survey On The Spot is a perennially evolving interface that lets you engage your customers in an effective win-win interaction where customers or participants have their problems addressed and business owners get the opportunity expand their customer insight.