Healthcare

The healthcare industry provides excellent opportunities to take advantage of Survey On The Spot's on-site feedback system.

Given the changing nature of healthcare, understanding patient service standards is of critical importance. Patients frequently have the ability to choose their healthcare provider for both day-to-day and specialized procedures, so the ability to deliver excellent service is a critical deliverable.

Survey On The Spot can be implemented using iPads, both in a kiosk mode or as a feedback tool handed to a patient as they leave the medical center. The advantage of the system is that the service providers on your team will know exactly how they performed in delivering the services required for the patients healthcare needs. Any issues that may arise can be addressed immediately before any other patients are impacted by a similar issue.

The system also provides and easy to use scorecard that can be used to discuss performance with your healthcare team.

Survey On The Spot gets you feedback when you need it, while a patient is still in your faciity or office.

Recent Press:  Hospitals Find Benefits in Ease-of-use, Efficiency and Cost-cutting Features of Mobile Survey Provider  Full Story / Download PDF

FEATURED WORK

Signature Healthcare

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When a patient is ready to go home they are given an iPad running Survey On The Spot. Although the system is very user-friendly, the staff offers to fill out the survey for them if a patient is incapable of using the keyboard on the screen. We also offer a handwritten form so that the patient has the opportunity to elaborate on any question...

Kiosk at Greater New Bedford Community Health Center, New Bedford, MA

Regional Medical Center

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The surveys are being used in the Emergency Department at a Southeast Regional Medical Center. When a patient is ready to leave the emergency department a volunteer gives them an iPod touch running Survey On The Spot. The survey, which is confidentially assigned to the care giver, can then be completed by the patient before leaving. The easy-to-use consumer interface allows the surveys to be completed in a minute or two. As soon as it's completed the results are compiled for reporting and available thru the secure web portal. Staff is also alerted when anything is reported as "poor" which allows immediate action if required. ...