Hospitality

Survey On The Spot is a perfect solution for the hospitality industry where service is the heart of the business. Insights gained and the ability to address issues immediately are powerful tools in maintaining high quality service.

This easy-to-use, mobile platform allows you to gather immediate feedback on your guest's experience before they leave your venue. Using their own iPhones or smartphones, guests can be easily prompted to complete a customized fully branded survey for your business. Results are available immediately and if a service issue arises, an instant management alert can notify the manager on duty so the problem canbe addressed.

"Survey On The Spot is the only mobile research method that provides real-time data," said Felicia Lassk, associate professor of marketing at Northeastern University. "Every customer wants to feel like an expert when it comes to getting what they want and when a business reaches out to a guest before they even leave the location, it makes the customer feel important and the feedback is more likely to be accurate and substantial," says Lassk.

The system can also be used at point of sale or check out to capture feedback. Your customers can be prompted with merchandising materials or iPod/iPad 'kiosks' can be used to capture instant feedback including service insights, consumer demographics, and email contact information that can be fed into email marketing databases automatically. Consumers can be offered instant rewards or rewards for future visits directly through the system

SURVEY offer the ability to know what your customer is thinking at the most critical moment, while they are still on site, allowing you to build a stronger hospitality relationship.