Transportation

Survey On The Spot will enhances transportation companies efforts to gain insight into the needs of their clients, which is critical in the service business. Service-focused companies recognize the importance of quality customer service and therefore considers it a priority to respond to client feedback. Survey On The Spot enables businesses to receive service and satisfaction insights directly from their clients while they are experiencing the service in vehicles, including sedans, limousines, vans, SUVs, business-class vans and motor coaches; while using public transit; or from the terminal before and after travelling by air.

Survey On The Spot enables passengers easy access to a questionnaire that allows them to post comments and photos about their experience. The results are immediately available online and management alerts are sent within 10 seconds to appropriate staff by email.